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Privacy | Security

Coconut Tree Products Pty Ltd outlines this policy to explain our commitment to your privacy and outline how we collect, use and (under certain conditions) disclose your personal information. This privacy policy also explains the steps we have taken to secure your personal information. By visiting our site, you accept this policy.

Coconut Tree Products Pty Ltd is committed to keeping your details private.  We do not sell, rent or trade our contact lists containing your personal details.  We keep information on a secure server and use it only to identify and process our orders, provide you with our email newsletters and personalise your shopping experience.  We do not store credit card information, we securely submit credit card information to our bank for processing.

Cookies: We use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Coconut Tree only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

IP Addresses:  We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

3rd Parties:  We may disclose personal information to contracted service providers (ie in the course of delivery and despatch of ordered items) and the contracted service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services. We may also disclose personal information to third parties as follows:

  • where required or authorised by or under law to do so; and/or
  • with your consent (which may be written, verbal or implied from your conduct).

Other Websites:  Our website may contain links to other websites of interest. If you use these links and leave our site, we are not responsible for the privacy of any information you may provide on the other website as this will be governed by a separate privacy policy.

Newsletter:  If you wish to stay up to date with our news, latest products and special offers, subscribe to our Newsletter by adding your email address on our front page.  If you no longer wish to receive these from us, simply click on unsubscribe on the bottom of our email and we will remove your details from our database.

Updates:  We may change this policy from time to time by updating this page so please check this page from time to time to ensure that you are satisfied with any changes.

Incorrect Information:  Please contact us via email at [email protected] if you believe the information the details we hold for you are incorrect or incomplete.

If you have any questions about our privacy policy, please contact us.